Bhutan Travel Specialist, Druk Air Representative (Royal Bhutan Airlines)
Great to hear from you! The trip is great - Ugyen and Chime are fantastic. Ugyen I think is the best guide I've had in all of my travels. Knowledgeable, great attention to detail, and very attentive! He remembers each feedback and takes them seriously. Bhutanese people in general don't have much attention to detail, but both Ugyen and Chime do, so my guess is your training must be fantastic for them to get to that level, even better than that of Western tour directors and drivers. Bhutan is the 89th country I visited and I find it amazing that I found the best guide and driver in this trip.
I will send some pictures once I've sorted them - I brought a good camera for the festival so can share a couple of in-action photos.
We sent in our feedback form as well.
Overall though, in terms of hotel Valley Resort is not that great, as well as Norbuling.
For Valley, service is great but it's a bit run down - not sure if there's a better choice there. For Thimphu, my guess is there are better choices. Norbuling is noisy and rooms are stuffy.
In Thimphu, you should add the clock tower in your itinerary, I forgot to go there! But the festival is great and Ugyen even managed to coordinate with a police friend to reserve seats for us so that we can tour the Dzong first and save some time.
We even experienced the fire festival in Bumthang, thanks to Ugyen's initiative to tell us about it. Ugyen and Chime patiently waited for 2 hours for the rain to die down so the festival can start.
Overall great trip, and I will strongly recommend your company to friends.
Travelled with us on 7 Day Thimphu Tshechu
Hotel Dewachen, Metta Resort, Hotel Lobesa, Hotel Norbuling, Valley Resort