Privacy Policy

Last Revised: 7 May 2018

Druk Asia cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services and websites. Your personal data includes information such as:

  • Name
  • Address
  • Telephone Number
  • Date of Birth
  • Email address
  • Other data collected that could directly or indirectly identify you.

Our privacy policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update, or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (DPO) by contacting us at privacy@drukasia.com. This inbox is actively monitored and managed so that we can deliver an experience that you can trust.

What information do we collect?

We collect information that we can provide the best experience when you contact us. Much of what you likely consider personal data is collected directly from you when you:

  • submit your information including your name, email address and phone number through our contact forms;
  • request assistance from our travel specialist (ex: phone number);
  • request newsletters from us and email us directly (ex: email); or
  • participate in activities we promote that we might require information about you.

Account related information is collected in association with your use of our services, such as information request, customer service requests and notes explaining what you asked for and how we responded.

Cookies and similar technologies on our website allow our third party vendors to track your browsing behavior, links clicked, your device type and collect various data, including analytics, about how you use and interact with our website. This allows us to provide you with more relevant service offerings, a better experience on our website and to collect, analyze and improve the performance of our website. We may also collect your location (IP address) for our statistics.

Data about Usage of Services is automatically collected when you use our website, including metadata, log files and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins), Internet Protocol (IP) address, browser type and settings, the date and time the website was accessed, language preferences and cookie data, information about devices, including type of device, what operating system is used, device settings, and some of this data collected might be capable of and be used to approximate your location.

Supplemented Data may be received about you from other sources, including social media websites and search engines.

How we utilize information.

We believe in minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the service you interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

  • Improve and optimize the operation and performance of our website.
  • Diagnose problems with and identify any security risks, errors, or needed enhancements to the website
  • Detect and prevent fraud and abuse of our website and system
  • Collecting aggregate statistics about our website
  • Understand and analyze how you use our website and what services are most relevant to you

Sharing with trusted third parties. We may share your personal data with our trusted third parties to perform services on our behalf, such as:

  • Processing credit card payments
  • Performing analysis of our website and customer demographics
  • Communicating with you, such as by way emai
  • Customer relationship management

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than they have been used for or without your consent.

Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent. These contacts may include:

  • Email
  • Telephone calls
  • Automated email

If you make use of a service that allows you to import contacts (ex. Using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at privacy@drukasia.com

Transfer of personal data abroad. If you utilize our website from outside of Singapore, your communications with us may result in transferring your personal data across international borders. Also, when you email us we may provide you with support form one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with laws. We will disclose your personal data where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our website.

Website analytics. We use multiple web analytics tools to provided by service partners such as Google Analytics and Incapsula to collect information about how you interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our website and statistics. These tools place persistent cookies in your browser to identify you as a unique user that next time you visit our website. Each cookie cannot be used by anyone other than the service providers. The information collection from the cookie my be transmitted to and stored by these services partners on serves in a country other than the country in which you reside. Though information collected does not include your personal data, the information collected is used and shared by these service providers with their individual privacy policies.

Third-party websites. Our website contains links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

Behavioral Remarketing

Druk Asia Private Limited uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217

Facebook adheres the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Children’s Privacy. Our website does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guarding and you are aware that your children has provided us with personal data, please contact us at privacy@drukasia.com. If we become aware that we have collected personal data from a children under age 13 without verification of parental consent, we take steps to remove that personal data from our database.

How you can access, update or delete your data.

If you have purchased services from us, you can easily access, update or delete your date on our Travellers Portal. If you make a request to delete your personal data that is necessary for the services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased. If you are unable for any reason to access your data, you may also contact us at privacy@drukasia.com or help@drukasia.com

How we secure, store and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the services you have purchased and thereafter for a variety of legitimate legal or purposes.

If you have any questions about the security or retention of your personal data, you can contact us at privacy@drukasia.com

Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post these changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

You are advised to review this Privacy Policy periodically or when necessary for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy, you may contact our Data Protect Officer at privacy@drukasia.com

Alternatively, you may contact us by the following:

  • By Mail:
    Attn: Data Protection Officer
    60 Albert Street #12-03/04
    OG Albert Complex
    Singapore 189969
  • By Phone:
    (65) 6338 9989

We will respond to all requests, inquiries or concerns within three (3) days.